Terms & Conditions
If your order is received by 2.30pm JST, we will aim to dispatch that day and deliver within 2 working days to most Japan mainland addresses. International orders are normally delivered within 5-7business days. However, there may be delays due to the Covid19 in some countries.
We use SSL 1024 bit encryption to make sure your orders are secure.
Rocketfactory.com do not process card details on our server, credit card information requested through our website is processed directly by Global Payments on their own encrypted servers.
If a product is not in our stock or if for any reason it may take longer we will notify you and you will have the right to keep the item on back order, change the order or cancel the order.
We try to despatch orders within 1 working day subject to stock availability.
If necessary, we will deliver the package to a business address as you suggest.
We deliver anywhere in the world. When making an order, please select the country / state / province that you are in.
We can advise you of the shipping costs if your country is not listed with our shipping companies.
Once your order has been invoiced, it will be packed ready for shipment and you will be sent an e-mail from one of our sales staff confirming the order has been shipped and the tracking number for you to track the progress of your order.
ALL of our packages will require a signature to prove receipt, please do not ask for the package to be left somewhere without a signature as we will not entertain this under any circumstances.
If the package is damaged in any way please sign for it as damaged and inspect the contents, if you are dissatisfied, please refuse delivery and contact us for a replacement otherwise we cannot claim any compensation and will need to charge for the goods. Any shortages should be notified to us within 7 days of receipt of goods.
If a product is found to be faulty upon fitment, please contact us immediately.
We will inform you of the returns procedure and any details we may require. Upon receipt of your returned item, we will inspect the product to ascertain the cause of the failure and if it is found to be due to a material or manufacturing defect we will send you a replacement or refund.
Any shortages should be notified to us within 7 days of receipt of goods.
If a product develops a fault after fitment, please contact us for advice. Our staff will advise you of any steps to take before returning the product.
Although we try to achieve accuracy within our website, please understand mistakes do happen. If in doubt please contact us for confirmation. Any pricing errors will be notified to you before your card is debited and despatch of the goods; you will be given the option to cancel the order if not satisfied. All goods remain the property of Rocketfactory.com until payment is received in full. We reserve the right to refuse or cancel orders for items offered at an incorrect price.
No reason is needed for cancelling an order and it can be cancelled at any time during the order process starting immediately after the order has been placed on the website. The cancellation period ends 14 full days after the goods have been delivered.
After this time you are unable to cancel the order without a valid reason i.e. the supplied goods are faulty or defective in some way.
Any orders cancelled within the order process or the 14day period will need to be returned to Rocket factory at the address given on your invoice.
The cost of the return postage for the goods are paid by the customer unless the fault is ours.
Any cancelled orders will have funds returned to you via your method of payment within 30 days. Any orders cancelled outside of the 14 day cooling off period will be charged at 15% value of the cancelled part of the order as a restock / handling charge, plus any carriage cost to and from the purchaser.
We do not warrant any parts used for track / race use.
The warranty does not cover any incidental or consequential losses, the cost of return for testing or the cost of removal and re-installation.
All product warranty is in addition to your specific legal rights. All statutory rights remain unaffected. Unless stated, all of our products are new.
The warranty protects the original owner and is not transferable unless otherwise stated at the time of purchase.
It covers all defects in material and manufacturing, but does not cover damage caused by accident, misuse, modification or damage caused by neglect.
Damage caused by failure to follow fitting instructions is also not covered.
If you feel any aspect of our service does not meet with your expectations, please do not hesitate to contact us.
Your complaint may be sent via email. We will process within 5business days.
These Sales Terms shall be governed and construed in accordance with laws of the Japan